Jio Calling Problems: Here’s the Actual Reason Why They Happen

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jio calling problems

The major problem reported by many Jio users is the calling problem. Making voice calls on Jio has turned out as a nightmare for its users. The reason for this is not the bad quality of service by Jio but something else. Reliance Jio is a 4G full IP network. Which means, the company has access to only 4G spectrum and has no access to 3G and 2G spectrums. This is the reason the company offers only voice calls over VOLTE enabled handsets.

The calls made on VOLTE smartphones go through as an online call rather than a telecom call. The voice is sent as huge packets of data at high speeds which enables us to talk hassle free with the person on the other side. And since all the calls happen over the internet they have certain requirements to establish a connection between the two devices. That requirement is called Point-Of-Intersection (POI) which is the point of intersection of Jio request and the point of intersection offered by other services like Airtel, Vodaphone, Idea, etc. These other networks are failing to provide the POIs resulting in the poor calling experience for the Jio users.

The interesting thing to notice here is that the calling service was working fine till Mukesh Ambani’s speech at the AGM of Reliance. Where he officially launched Jio and explained its services and traffic plans. This might be a marketing strategy by the other telecom companies in India to make Jio users feel that it’s not a good service and hence help their business sustain. But this is not healthy competition in my opinion. Companies like Airtel, Idea should come up with some good strategies to stand out in the market.

Reliance has also opened up regarding the same and has released an official copy of PROPOSED AUGMENTATION OF INTERCONNECTION CAPACITY BY BHARTI AIRTEL. And it reads as follows.

PROPOSED AUGMENTATION OF INTERCONNECTION CAPACITY BY BHARTI AIRTEL

Reliance Jio Infocomm Limited (“RJIL”) welcomes the decision of Bharti Airtel Limited (“Airtel”)
of providing more points of interconnection to it, as indicated in Airtel’s press statement issued
today.
RJIL has been writing regularly to Airtel and other incumbent operators regarding its
requirement for interconnection capacity over the last few months. Necessary details have
been provided to Airtel from time to time, highlighting the urgency of the requirement and the
impact on Quality of Service parameters. However, no action was taken for the last several
weeks, resulting in non-compliance of TRAI regulation on quality of service which mandates
that POI congestion should not affect more than 1 call in every 200 calls made.
The situation has deteriorated significantly in the last few weeks, with over 75 calls failing out
of every 100 call attempts. In last 10 days alone, over 22 crore calls have failed on the Airtel
network, while 52 crore calls have failed cumulatively on the networks of the three incumbent
operators viz. Airtel, Vodafone India Ltd and Idea Cellular Ltd. While RJIL has rolled out a
state-of-the-art network, the benefits of superior voice technology have been denied to Indian
customers due to the POI congestion. Indian customers have not been able to enjoy RJIL’s
free voice offer as a result of such anti-competitive behaviour of incumbent operators.
RJIL has been raising the issue of insufficient POIs as anti-competitive aimed at hindering the
entry of a new operator. Such hurdles result in poor experience for RJIL customers who are
trying to make calls to incumbent operators’ networks. We have repeatedly appealed to the
incumbent operators to create a fair and reciprocal framework of coopetition that is good for
India and good for Indian customers.
On the unsubstantiated apprehension regarding asymmetric voice traffic raised by Airtel, RJIL
wishes to clarify that the voice traffic on its network is in line with industry trends and as
expected for any new operator. When a new operator begins its operations, its customer base
is understandably low and a large proportion of these are new numbers that are not yet in the
address book with whom they communicate. Therefore in the early days of operations of any
new operator, there are more outgoing calls than incoming calls. Overtime, as the customer
base grows, this asymmetry reduces and the traffic becomes symmetric.
RJIL’s outgoing traffic is less than 2 calls per customer per hour even during peak traffic period,
which requires only a reasonable number of POIs. These calls are not to one operator but
distributed over all the operators. Incumbent operators are describing such a modest call rate
as a Tsunami of traffic from RJIL.
Moreover, asymmetry of traffic has absolutely nothing to do with the number of POIs required,
which is based on the total traffic in both directions and not just in one direction. The equipment
required for POI are two-way trunks, which means that the same equipment is used for both
directions. No additional equipment is needed for handling the calls coming from RJIL to the
other operator. It is therefore in customer interest to have adequate interconnection capacity
irrespective of direction of traffic.
RJIL hopes that Airtel as well as other incumbent operators will enhance the PoI’s sufficient
to meet their license obligation of QoS with immediate effect and maintain these parameters
on an ongoing basis.

About Reliance Jio Infocomm Limited:

Reliance Jio Infocomm Limited (“Jio”), a subsidiary of Reliance Industries Limited (“RIL”), has built a
world-class all-IP data strong future proof network with latest 4G LTE technology. It is the only network
conceived and born as a Mobile Video Network from the ground up and supporting Voice over LTE
technology. It is future ready and can be easily upgraded to support even more data, as technologies
advance on to 5G, 6G and beyond.
Jio will bring transformational changes in the Indian digital services space to enable the vision of Digital
India for 1.2 billion Indians and propel India into global leadership in digital economy. It has created an
eco-system comprising network, devices, applications and content, service experience and affordable
tariffs for everyone to live the Jio Digital Life. As part of its customer offers, Jio has revolutionised the
Indian telecom landscape by making voice calls for Jio customers absolutely free, across India, to any
network, and always. Jio makes India the highest quality, most affordable data market in the world so
that every Indian can do Datagiri.

Reliance Jio Infocomm
Jio.CorporateCommunication@ril.com
022-44753603

 

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